111bet Privacy Policy – Your Data Protection

111bet takes the privacy and security of every player's personal data seriously. This Privacy Policy is designed to explain clearly and transparently how we collect, process, store, and protect your information when you register and use 111bet's services.

This document applies to all users of the 111bet platform, including website visitors, registered players, and any individual who interacts with our platform via our website, mobile app, or official communication channels.

This policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions regarding this policy, do not hesitate to contact our privacy team.

We collect various types of information depending on how you interact with the 111bet platform. The following are the main categories of data we collect:

We only collect data that is necessary and relevant to the stated purposes. We do not collect sensitive data such as health information or religious beliefs unless required by law.

Collected information is used solely for legitimate purposes related to the operation of the 111bet platform. These purposes are as follows:

• Process account registration and verify your identity through the required KYC process
• Process deposits, withdrawals and other financial transactions securely and accurately
• Send important notifications relating to your account, transactions and policy updates
• Detect and prevent fraud, money laundering and other illegal activities on the platform
• Meet applicable legal and regulatory compliance obligations
• Provide effective customer support whenever you need assistance
• Analyse usage patterns to improve the user experience and platform performance
• Send relevant promotional information and offers, with your consent
• Monitor responsible gaming practices and identify players who may need assistance

We will not use your data for any other purpose without notifying you first and, where necessary, obtaining your additional consent.

111bet does not sell or rent your personal data to any party. However, in certain circumstances, we may need to share your information with the following parties:

• Service Providers: Companies that help us operate the platform, such as payment gateway providers, cloud computing service providers, and identity verification companies — all bound by strict confidentiality agreements
• Regulatory Authorities: Regulatory bodies and law enforcement authorities when required by law or a valid court order
• Game Providers: Third-party game software providers that require minimum data to enable gameplay, subject to their respective privacy policies
• Audit Partners: Independent auditors who verify the fairness and integrity of our gaming systems

Every data sharing arrangement is managed with care and involves only the minimum information necessary. Third parties who receive your data are required to uphold security and privacy standards equivalent to our own practices.

Protecting your data is a responsibility we take seriously. 111bet implements a range of technical and organisational security measures to ensure your information remains protected at all times.

• 256-bit SSL/TLS encryption for all data transmissions between client and server
• Encryption at rest for sensitive stored information
• Intrusion detection system (IDS) and round-the-clock security monitoring
• Role-based access control — only authorised staff can access specific data
• Regular security audits by independent, accredited third parties
• Passwords are stored in hashed form using a secure algorithm
• Regular data backups to ensure continuity of service

While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of any security incident involving your data, we will notify you and the relevant authorities within the timeframe required by law.

111bet uses cookies and similar tracking technologies to enhance platform functionality and your overall experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are essential to site operation.
• Performance Cookies: Help us understand how players use the platform through anonymised analytics. This information is used to improve platform performance and the user interface.
• Functional Cookies: Save your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Marketing Cookies: Used to display relevant advertisements and measure the effectiveness of our marketing campaigns. You may opt out of these cookies.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 111bet:

To exercise any of the rights above, please contact our privacy team via email or live chat. We will process your request within 30 business days. Please note that some requests may be subject to legal obligations that prevent full compliance.

111bet retains your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes
• Financial transaction records: Retained for a minimum of 7 years in compliance with anti-money laundering legal requirements
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes
• Anonymised analytics data: May be retained for a longer period as it contains no personally identifiable information
• Cookie data: Retention periods vary by cookie type, ranging from session-level to up to 2 years

When data is no longer needed, it will be securely deleted or anonymised using industry-recognised methods. You may request further details on specific data retention periods through our contact channels.

The 111bet platform may contain links or integrations to third-party services such as game providers, payment gateways and other partners. Please note that:

• This Privacy Policy applies only to the 111bet platform and does not cover the privacy practices of third parties.
• Each third-party provider has its own privacy policy, which you should review separately
• 111bet is not responsible for the privacy practices or content of any third-party sites or services.
• We encourage you to review the privacy policy of each third-party service before providing your personal information.

111bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes are made:

• We will update the "Updated" date at the top of this document
• Change notices will be displayed prominently on the platform's home page
• For significant changes, we will send an email notification to all registered players
• Continued use of the platform after a change notice is considered acceptance of the updated terms

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you disagree with any changes, you may close your account and request data deletion in accordance with your rights.

If you have any questions, concerns, or wish to exercise your privacy rights, our Data Protection Officer (DPO) team is here to help:

• Live Chat 24/7: Available directly via the chat icon on the 111bet platform
• Privacy Email: [email protected]
• General Support Email: [email protected]
• FAQ: Visit our FAQ page for frequently asked questions

We are committed to responding to all privacy-related enquiries within 72 business hours. For more complex complaints or data rights requests, the maximum processing period is 30 calendar days.